IT support for your company
Remote IT support, on-site visits at your office and regular maintenance, so your company's IT infrastructure keeps working.
We help with minor or temporary problems, with hardware and peripherals, with incompatible software, or with issues that come up after changes to the websites you use.
How you get IT support
Every time, we choose the most efficient option for your problem.
Remote support
By phone, email or a remote access app. Many problems can be fixed directly on your computer, over the internet, which saves you time and money.
On-site visits
We come to your office on an emergency basis, according to your pricing plan or your support and maintenance subscription. We work like an IT helpdesk with extended hours.
Regular maintenance
We look after your computers so they run at their best, and we prevent faults before they happen. We set the tasks and how often we do them based on your needs.
What we fix remotely, over the internet
For remote access, your computer needs to be connected to the internet.
- Operating system problems
- System applications that don't work properly
- Incompatible installed software
- Interference between devices or programs on the network
- Misconfigured applications and equipment
- Random software errors
- Email and browser problems
- Missing programs you need for work
- Problems caused by an antivirus that isn't working properly
- Optimization: we remove unnecessary programs and clear the cache
- We configure network equipment and peripherals
- We install and uninstall programs, update drivers, and reinstall applications and antivirus software
IT problems we help with
Slow computer
We find out why the system is running slowly and fix the problem.
Error messages
We find the cause of the errors, so your applications work properly.
We help you use and set up your email services.
Printers and multifunction devices
We fix problems with using and connecting to printers.
Installed software
We help you use it efficiently and we resolve incompatibilities.
Purchasing advice
We help you choose the right equipment and software.
Network expansion
Consulting on optimizing and changing your network to fit your company's needs.
Website hosting
Support with managing and maintaining your company's websites.
IT security
Security measures that protect the integrity and confidentiality of your data.
Questions about IT support
How do I get remote IT support?
By phone, email or a remote access app. For remote access, the computer needs an internet connection.
Do you also come to our office?
Yes. Emergency on-site visits are made according to the pricing plans and the support and maintenance subscriptions.
What does regular maintenance mean?
Planned upkeep of your computers, so they run at their best and you prevent faults. We tell you in advance which tasks we do and how often.
Do we work under a contract?
Yes. The support and maintenance plans give our working relationship a contractual framework. If you want a complete IT department, see IT outsourcing.
Other IT services
IT audit
We check your workstations, servers and network and find the vulnerabilities.
IT consulting
We analyze your IT infrastructure and recommend suitable solutions and cost plans.
IT outsourcing
A complete IT department, with contractual responsibility, without the cost of an in-house team.
Backup solutions
Automatic backup to a NAS or server, RAID arrays or the cloud, tailored to your data and budget.
Phone systems (PBX)
Asterisk VoIP phone systems, installed, configured, secured and monitored.
SMS alerts
An SMS for every new order, plus stock alerts for your WooCommerce store.
Structured cabling
We design, install and manage office networks in Bucharest and the surrounding area.
